Ultra-Violet Service & Repair
If you find your Honeywell ultraviolet system not illuminating, then we have found it is usually not only the bulb that had burnt-out.
Honeywell UV owners are welcomed to send us their bulb or complete unit and we will test it with our test bulb and test fixture at no charge. You will need to include a prepaid return shipping label. First call or email for an RMA.
Customers with a UV system purchased from us that qualifies for warranty service will not need a receipt, we will have a record of your sale. If your UV unit has failed under warranty we will replace it at no charge and ship you a brand new unit.
There are no replaceable parts available for the Honeywell UV, so there are few repairs available. UV equipment purchased elsewhere can be shipped back to Honeywell for warranty replacement, see the owners manual (page 12).
We have seen a few new bulbs not illuminate to their full brightness. These bulbs have a swimming effect such as seen with fluorescent bulbs that fail. The bulbs are not cover under the Honeywell warranty. Bel-Aire will replace our customer bulbs that fail with in 30 days. We reserve the right not to replace reoccurring bulb failures as this may be a problem with the ballast.
We have noticed that new bulbs become blackened near the socket end soon after initial startup. But after several hours the blacken area will burn off.
We have seen a few SnapLamp bulbs not work because the bulb pins have pushed its mating socket. The socket is held in with two barbs and just needs to be pushed back in to place. Taking a part the knob to push in the socket will require a #10 tamper proof torx screw driver available at home centers. This problem is shown below in our photos.
UV testing is performed or overseen by Dave our resident electrical engineer (BSEE).